Legal

Terms & Conditions

Across both Álainn Aesthetics and Surrey and Hampshire IV, we are committed to providing a professional and seamless experience for all of our clients. To ensure we can offer the best care and preparation for your treatment, we have outlined the following:

Bookings

You can make a booking via email or WhatsApp directly with our clinician. All bookings are confirmed via email on completion of health and medical forms, alongside a deposit payment.

Purpose of the Deposit

To confirm and secure your appointment, a 50% deposit is required at the time of booking. This deposit ensures we are fully prepared for your scheduled treatment. The deposit will be deducted from your final bill on the day of your appointment.

Deposit Amount

A 50% deposit is required to confirm your appointment. The remaining balance will be due at the time of your treatment.

Refund and Cancellation Policy

• Refundable Deposits: If you cancel your appointment at least 72 hours before your scheduled time, you will receive a full refund of your deposit.
• Non-Refundable Deposits: Cancellations made with less than 72 hours but more than 24 hours of the scheduled appointment time will result in either the forfeiture of your deposit or the opportunity to reschedule the appointment.
• Bookings Within 24 Hours: For appointments made within 24 hours of the scheduled treatment, full payment will be required at the time of booking. Cancellations after this time are non-refundable.
• Rescheduling: If you need to reschedule, please contact us at least 24 hours in advance. We will be happy to accommodate the change without any additional charge.
• Late Cancellation or No-Show: If you fail to attend your appointment or do not provide sufficient notice of cancellation (72 hours), the deposit will be forfeited. We reserve the right to charge the full cost of the appointment if a no-show occurs or if adequate notice is not provided.
• Late Arrival: Arriving more than 15 minutes late may result in a shortened treatment session or the forfeiture of your deposit if we are unable to proceed with the treatment.

How to Cancel or Reschedule

To cancel or reschedule your appointment, you can email or WhatsApp our enquiry and booking line.

Exceptional Circumstances

We understand that unforeseen circumstances, including illness or emergencies, may arise. In such cases, we offer flexibility for rescheduling or refunds. Please contact us as soon as possible, and we will do our best to accommodate your situation at our sole discretion.

Age Restrictions

All clients must be over the age of 18 at the time of their appointment.

Failed cannulation

In the unlikely event that we are unable to successfully cannulate you on the day of your appointment, please be assured that your deposit can be transferred to an alternative appointment, subject to availability.

Alternatively, you may be offered the option of having your treatment administered via an intramuscular (IM) route. Please note, however, that not all supplements are suitable for administration via this method. If this option is available and appropriate for your treatment, we will discuss this with you and ensure you are fully informed before proceeding.

Agreement

By confirming your booking, you acknowledge and agree to the terms outlined in this policy.